COVID-19 Partners in Prevention


Updated March 31, 2020


As a healthcare provider and member of the community, Montgomery Hospice and Prince George’s Hospice holds the safety and trust of the patients we serve, their families, and our staff as our highest priority.

In light of the confirmed cases of COVID-19 virus in Maryland, we remain committed to following the guidance of the Centers for Disease Control and Prevention (CDC), Federal, State, and local Health Departments to ensure we are taking comprehensive and appropriate actions when needed.

At present, our clinical and administrative staff follow a strict protection protocol that includes:

  • Constant communication with CDC and Department of Health departments and strict adherence of recommendations
  • Continuing our steady practice of handwashing for 20 seconds
  • Screening of patients and visitors for acute respiratory illness
  • Screening of patients and visitors with prior travel in critical countries
  • Ensuring proper use of personal protection equipment when appropriate
  • Requiring sick employees to stay home
  • Additional communications reminding our staff and contracted services to share BIG SMILES and not handshakes, fist bumps, or hugs

This protocol will also include:

  • Additional cleaning and sanitizing of handrails, door handles, surfaces and common areas
  • Offering flexible time so employees who are unwell can continue to work from home
  • Offering opportunities for employees to stay home if a member of their family is sick
  • Consider other methods of communication and meeting to avoid close contact
  • Limiting unnecessary visits to patients from team members
  • Asking patients to limit their outside visitors
  • Making sure that patients have the necessary amounts of medicine and supplies
  • Making sure that patients receive the least amount of deliveries from providers

At Piccard Office and Casey House:

  • Proper screening and recording of names and contact details of visitors for at least one month. This is for the purpose of helping public health authorities trace people who may have been exposed to COVID-19 if somebody becomes ill shortly after their visit.

The Center for Learning and Outreach:

  • All the face-to-face programs will be provided online until further notice.
  • In collaboration with our community partners, we will postpone, change venue, or cancel educational programs, participation in health fairs and outreach events if needed. We will keep monitoring latest developments to reassess bi-weekly.
  • Continue communication about events and programs with participants and speakers
  • If programs are kept at the request of a partner, we will ensure that our staff is aware of their prevention plan and strictly follow the best practices implemented at the facility.

While we continue to care for our patients and their families, this is what you can do to prevent getting sick:

  1.       Wash your hands frequently for about 20 seconds with soap and water. Although there is a shortage of alcohol base hand sanitizers in store, please remember that SOAP and WATER is still THE BEST DEFENSE to the virus.
  2.       Cough or sneeze on your elbow or tissue, not your hands (dispose of the tissue afterwards and wash your hands)
  3.       Do not touch your mouth, nose or eyes.
  4.       Avoid crowded places
  5.       Stay home if you are sick
  6.       If you have symptoms like fever, cough or shortness of breath, seek medical attention but call first.
  7.       Stay informed of the latest information
  8.      Clean and disinfect frequently touched surfaces daily

CDC has published a website with the latest information. You can visit at:




Visiting Guidelines for Casey House


In light of concerns regarding COVID-19, we are following the updated recommendations from the Maryland Department of Health and Governor Hogan’s Stay-at-Home Executive Order as of March 30, 2020, to ensure the health and safety of our patients and the community. 

Upon arrival to Casey House:

Our staff will take your temperature. If your temperature is higher than 100.0 0F you will not be allowed to visit Casey House.
You will be asked to sign-in, and print and sign NAME, CONTACT INFORMATION, and REASON FOR VISIT (If visiting a patient, please write name of patient). 
You will be asked to answer “yes” or “no” to the following questions:

1. Have you or anyone in your home/family member traveled outside of, or to the D.C., Maryland, and Virginia area within the last 14 days?
2. Have you or anyone in your home/family member had close contact with anyone that has been quarantined, infected, or awaiting COVID-19 test results?
3. Have you or anyone in your home/family member been ill with a respiratory illness, or experienced symptoms such as fever, cough, shortness of breath, sore throat, abdominal pain and/or diarrhea?
4. Are you residing in a community where community-based spread of COVID-19 is occurring?

If you answer YES to any of these questions, or your temperature is higher than 100.0 0F, you will not be allowed to visit Casey House.

Those who meet the criteria for the updated visitor policy will be given a visitor’s badge. All visitors must wear their VISITOR BADGE at all times, as this will indicate to our staff that you have permission to be in the facility. 

At this time, we are taking the following steps:

• Restricting Casey House access to IMMEDIATE FAMILY ONLY (as defined by the patient).
1 visitor at a time, and 2 visitors per patient, per day.
• Requiring that no children under the age of 18 visit at this time.
• Actively screening individuals entering the building, and restricting entry to those with respiratory symptoms or possible exposure to COVID-19.
• Requiring all individuals entering the building to sanitize their hands at entry, and frequently throughout their stay.
• Requesting that visitors use the patient’s restroom.
• Requesting that all visitors remain in the room of the patient they are visiting.
• All common areas at Casey House are closed.
• Maintain social distances of 6 feet from staff and other visitors.
Visiting hours end at 8 pm. *Exceptions are reviewed on a case by case basis.
To ensure these measures are taken, the doors to Casey House will remain locked.
Please press the button on the LEFT to communicate with our staff.

Thank you so much for your understanding and support as we navigate this public health pandemic, and work to ensure the safety of our patients, families,  community members, and staff.
We are partners in prevention and we will continue to collaborate with our community
to protect the wellbeing of those we serve.
(Call 24 hours a day, 7 days a week)

I want to make a difference for those living with serious illness & loss in Montgomery County.

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